Privacy Policy

Last Updated: December 3, 2024

1. Introduction

Welcome to Tareno ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and profile information
  • Social Media Credentials: OAuth tokens and access credentials for connected social media accounts
  • Content: Posts, images, videos, and other content you create or schedule through our platform
  • Payment Information: Billing details processed securely through Stripe. We do not store your credit card information on our servers.
  • Customer Support: Information you provide when contacting our support team

2.2 Information from Connected Social Media Accounts

When you connect your social media accounts, we may collect the following information:

Twitter/X

Profile image, display name, username, access tokens, and sent posts including engagement data (likes, retweets, impressions).

Facebook & Instagram

Profile image, display name, page/profile ID, access tokens, and sent posts including engagement data (likes, shares, impressions, reach).

LinkedIn

Profile image, display name, profile ID, access tokens, and sent posts including engagement data.

TikTok

Profile image, display name, username, access tokens, and sent posts including engagement data (views, likes, shares).

YouTube

Channel information, profile image, access tokens, and video analytics including views and engagement.

Threads

Profile image, display name, username, access tokens, and sent posts including engagement data.

Pinterest

Profile image, display name, boards, access tokens, and pin engagement data.

This data is only used to provide you with the Service and will not be shared with third parties except as described in this policy.

2.3 Automatically Collected Information

  • Usage Data: Information about how you use our platform, including features accessed and actions taken
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Analytics Data: Performance metrics and analytics from your social media accounts
  • Log Data: Server logs including access times, pages viewed, and referring URLs

3. How We Use Your Information

We use the collected information for the following purposes:

  • To create and manage your account and provide our Service
  • To schedule and publish content to your connected social media accounts
  • To analyze and display performance metrics and analytics
  • To process payments through Stripe
  • To communicate with you about your account and our services
  • To provide customer support
  • To improve and optimize our platform
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations
  • To enforce our Terms of Service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Social Media Platforms: We share content and access tokens with connected social media platforms (Twitter/X, Facebook, Instagram, LinkedIn, TikTok, YouTube, Threads, Pinterest) as necessary to provide our services
  • Payment Processing: We use Stripe to process payments. Your payment information is transmitted directly to Stripe and is subject to their privacy policy.
  • Hosting & Infrastructure: We use Vercel for hosting and Supabase for database services
  • Analytics: We may use analytics services to understand how users interact with our platform
  • Legal Requirements: We may disclose information if required by law, court order, or to protect our rights, property, or safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any such change.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure OAuth 2.0 authentication for social media connections
  • Regular security audits and updates
  • Access controls and authentication mechanisms
  • Secure data storage with Supabase

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

  • Right to Access: Request access to your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restriction: Request restriction of processing
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing of your data
  • Right to Withdraw Consent: Withdraw consent at any time

7. Social Media Platform Policies

When you connect your social media accounts to Tareno, you are also subject to the privacy policies and terms of service of those platforms:

  • Twitter/X Privacy Policy
  • Meta Privacy Policy (Facebook, Instagram, Threads)
  • LinkedIn Privacy Policy
  • TikTok Privacy Policy
  • Google Privacy Policy (YouTube)

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time through your account settings or by contacting us.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from users under 18. If you are under 18, please do not use our Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@tareno.co

Company: Tareno

Country: Germany

For general inquiries: info@tareno.co

For support: support@tareno.co